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Client Service Executive

  • Location:

    London – Central

  • Sector:

    Admin / Secretarial / Office Support

  • Salary:

    £12 to £12

  • Contact:

    Sarah Mustafa

  • Contact email:

    sarah.mustafa@gordonyates.co.uk

  • Contact phone:

    020 7479 7536

  • Job ref:

    1134033

  • Published:

    27 days ago

  • Duration:

    ongoing to permanent

  • Expiry date:

    2021-06-25

  • Startdate:

    ASAP

We are recruiting for 2 Client Service Executive's on a temp to permanent basis, based in Central London, working from home 50% of the week, office based 50% of the week.  £11.50 per hour

WHO WILL YOU BE WORKING FOR?

  
Our client is a UK-wide training and education organization, providing professional qualifications in a range of expert fields.
  
WHAT WILL YOU BE DOING?
  
  • The purpose of this role is to support the Service Delivery Manager and students through excellent service and delivery
  • You will be responsive to student and training manager requests and requirements, and  process all study bookings
  • Responding to student and client enquiries, processing orders, processing transfers, organising mock examinations, invoicing, reporting to clients, students and internal stakeholders, tracking monthly revenue and reporting same to internal stakeholders
  • Maintain high standards of work and professionalism at all times, particularly with regards to accuracy and presentation in both written and verbal communication
  • Build, manage and maintain strong inter-departmental relationships and communication within the organisation and work in partnership with other team members
  
ABOUT YOU
  • Excellent communication with a positive telephone manner and the ability to build rapport and maintain empathy with students and clients
  • Ability to effectively manage client and internal stakeholder relationships, promptly responding to queries, ensuring expectations are managed
  • Must have some proven administrative experience
  • Must be IT literate and able to use MS Excel