Introduction to ManagementWhat's included?The role of a manager.Management and leadership styles.Effective goal setting.The art of delegation.Understanding and motivating individuals.
Who will benefit:Anyone who manages a team, regardless of size.Anyone responsible for getting results from others.Anyone new to management or in line for promotion to a management role.Existing managers looking to refresh their methods and approach.
| Introduction to InterviewingWhat's included?Preparation and planning the interview.Structuring the interview.Questioning techniques and effective listening.Essential legislation - the basics.Avoiding unconscious bias.
Who will benefit:Anyone involved in the interview process.Anyone interested in learning the theory behind the practice.Anyone requiring a refresher in interview techniques.Anyone who oversees or trains other interviewers.
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Developing Sales OpportunitiesWhat's included?Proactively planning for sales activity, goal setting and research.Understanding different buyer types and profiles.Structuring a sales conversation, questioning, demonstrating benefits and addressing possible reservations.Closing a conversation to achieve a mutual commitment.
Who will benefit:Anyone looking to review current sales practices to improve processes, behaviour and outcomes.Anyone looking to develop a more effective structure for their business development activities.Anyone looking to start a sales or business development role.
| Assertive CommunicationWhat's included?Styles of communication.Verbal and non-verbal communication.Adapting behaviour and active listening.How to say "no" diplomatically.Delivering the message: selecting the best method of communicating.
Who will benefit:Anyone looking to strengthen their communication.Anyone involved in negotiation.Anyone interested in improving the impression they create.Anyone keen to improve their listening skills.
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Achieving Customer Excellence (ACE)What's included?The corporate and personal benefits of ACE.What makes an ACE deliverer.Potential barriers and solutions for ACE.Professional communications using ACE.
Who will benefit:Anyone looking to strengthen their corporate and personal brand message.Anyone wishing to gain real job satisfaction in helping their customers.Anyone wanting to develop their interpersonal skills and emotional intelligence.Anyone planning on moving into a customer-facing role.
| Getting "Stuff" DoneWhat's included?Ways to overcome resistance and procrastination.Setting realistic goals.Effective prioritisation.Dealing with "time stealers" and interruptions.Email management.Achieving work/life balance.
Who will benefit:Anyone wanting to improve their productivity and stop feeling "swamped".Anyone wanting to learn how to make their time stretch further.Anyone who wants to improve their work/life balance.Anyone who wants to tackle "time stealers".
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