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Programme Administrator

  • Location:

    London – Central

  • Sector:

    Admin / Secretarial / Office Support

  • Job type:

    Temporary

  • Salary:

    25,704

  • Contact:

    Claire Pearson

  • Contact email:

    claire.pearson@gordonyates.co.uk

  • Contact phone:

    0207 494 4466

  • Job ref:

    1486600

  • Published:

    3 months ago

  • Duration:

    on going

  • Expiry date:

    2024-01-03

  • Startdate:

    asap

Programme Administrator- Accreditation Unit   

Our client is seeking an individual with exceptional Administrator/Coordinator 
We are looking for an enthusiastic individual to join their team as a Temp Accreditation Unit Administrator whilst the client recruits perm;
Regents Park- Hybrid working. £15-16 an hour 

Previous experience within a similar and fast paced administrative position would be essential.

This role is a temp whilst the client recruits Perm-
  
Who will you be working for?

Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK.
This role is based in their London Office; Regents Park 
  
What will you be doing? 
  • Assist clinicians with enquiries relating to certification and/or accreditation, making clear the benefits of certification/ accreditation.
  • Organise accreditation assessments and process applications and results.
  • Update other team members on the progress of assessments during weekly meetings and escalate queries appropriately.
  • Assist team with administrative duties relating to quality improvement projects.
  • Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service.
  • Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, assisting users to navigate various web tools, resetting passwords and/or setting up new users.
  • Contribute to writing website copy, guidance materials and blogs.
  • Minute taking at governance meetings.
  • Proactively work with clinical leads in reviewing and closing actions after each governance meeting.
You will need: 
Essential
  • Customer service experience.
  • Experience in handling customer queries, both written and verbal.
  • Experience of assisting with the planning and coordination of effective meetings and events.
  • Experience of working on committee-style meetings including writing high quality minutes of meetings.
  • Demonstrable experience of engaging and communicating with stakeholders effectively.
  • Experience in analysing data to produce reports using Microsoft Office
  • Experience of working on multiple projects or workstreams at one time.
  
Desirable
  • Experience of administration in a healthcare or related context.
  • Experience in digital communication and working with social media.