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Operations Coordinator

  • Location:

    London – Central

  • Sector:

    Admin / Secretarial / Office Support

  • Job type:


  • Salary:

    £14 per hour

  • Contact:

    Sarah Mustafa

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


Operations Coordinator needed in London on an ongoing temp contract. This role is to start ASAP and will pay £14 per hour.

Finance Coordination
  • Cross checking, coding and logging a high volume of invoices from suppliers and freelancers to meet month end deadlines
  • Reporting on key financial information for budgeting and forecasting purposes
  • Presenting key financial information to management
Performance Metrics
  • Financial forecasts vs actuals
  • Month end / prepayment and accrual deadlines
  • Supplier / Freelancer Feedback
Programme Coordination
  • Creation and updating core programme documentation including learning plans.
  • Register learners on Qualification accurately which support School of People and Skills Development Programmes.
  • Management of student records on Learner Matrix.
  • Regular review of active learners across programmes ensuring key reports are kept up to date
Performance Metrics
  • Programme Feedback
  • Programme Success Rates
  • Peer Feedback
Operational Support
  • Coordination of changes to Learning plans including date changes liaising with relevant teams such as Apprenticeship setup.
  • Liaison with course setup team to create programme course instances ahead of system bookings
  • Scheduling and resourcing School of People and Skills Development programmes building Rapport with Freelance tutors.
  • Collaborative management of shared mailboxes include Attendance and Operations mailboxes.
  • Supporting Operations Manager with various ad hoc administrative tasks.
Performance Metrics
  • Programme Lead Feedback
  • Tutor Feedback
  • Client Team Feedback
  • Excellent organisational and time management skills
  • Ability to effectively manage client and internal stakeholder relationships, promptly responding to queries, ensuring expectations are managed
  • Ability to create and maintain accurate/accessible and organised documentation
  • Ability to communicate performance by producing all necessary reports in an effective and timely manner
  • Excellent attention to detail when producing programme documentation and data driven reports
  • Ability to use email, internet applications, MS Windows operating system, including Excel and tracking tools to support this role
  • Ability to apply numerical skills to analyse data, interpretation of facts and figures presented in the form of statistical tables and diagrams, thinking critically and checking for errors or variance from targets
  • Must be comfortable working within defined Key Performance Indicators and Service Levels
  • Proactive, highly motivated and adaptable to change, as the company and industry in which they are based is very fast paced and competitive
  • MS Windows including word, excel and PowerPoint
  • Experience producing and checking business documentation
  • Experience of processing invoices and reporting on financials (desired)
  • Experience of operational coordination within an academic environment (desired)
  • Experience of programme administration within an academic environment (desired)
  • Advanced Word and Excel skills (essential)