WHO WILL YOU BE WORKING FOR?
Our client is a UK-wide training and education organization, providing professional qualifications in a range of expert fields.
WHAT WILL YOU BE DOING?
• Frequent review of engagement trackers to ensure to ensure accuracy of data
• Regularly contact students who fall below the required level of engagement
• Track student responses/outcomes on Microsoft Forms
• Constantly review contact details and escalate as appropriate in line with process
• Support students through any onboarding challenges/process with the students
• Responding to students queries via case management system (Salesforce)
• Attend weekly engagement meetings and follow up on any actions that arise
• Actively support students in any conversation/correspondence to promote international student well-being
• Follow up calls with students who have not submitted or sat end of term summative assessments
• Coordinating the school student disciplinary process working with the Heads of Programmes and Directors of Programmes
• Working with the Personal Tutors to refer students who are struggling academically following review of “at risk” register
• Working with learning support team by signposting students who require mental and wellbeing support
• Working with the Campus Experience Manager and Students Association to deliver engaging student events online and at school locations
• Assisting with the co-ordination of programme orientations and other welcome events
ABOUT YOU
- A student-centric, service culture attitude
- Excellent written and verbal communication skills
- Confidence in speaking over the phone and face to face
- The ability to read and manipulate data sets
- Excellent relationship building skills
- The ability to effectively plan, organise and prioritise workload
- The ability to work well in a team and be collaborative
- Excellent computer/IT skills
- Self-motivated