Main Purpose of Role:
To provide crucial administrative support to the Sales Team, ensuring seamless customer interactions and accurate processing of sales-related information. This involves updating the Customer Relationship Management (CRM) system, handling customer service inquiries, invoicing, and collaborating closely with the Operations Team. The role demands a proactive and detail-oriented approach to guarantee timely and efficient sales operations. Fluency in both Danish and English languages is essential to effectively communicate with clients and colleagues.
Key Responsibilities:
- Assist the Sales Team with various administrative tasks, ensuring smooth workflow and efficient operations.
- Update and maintain the CRM system with accurate and relevant customer and sales data.
- Respond to general customer service inquiries via phone and email, providing prompt and helpful assistance in both Danish and English.
- Generate and manage invoices and credit notes, maintaining meticulous records of financial transactions.
- Follow up on payment details and payments within strict deadlines to ensure timely processing.
- Initiate enrolment emails and conduct follow-up calls to confirm receipt and understanding of crucial information.
- Collaborate closely with the Operations Team at the UK Training Centre, fostering effective teamwork and communication.
- Prior experience in office-based customer support and administration, demonstrating a strong understanding of sales processes and customer interactions.
- Proficiency in using CRM systems and Accounts software, ensuring accurate data entry and efficient financial transactions.
- Fluent in both Danish and English, with excellent verbal and written communication skills in both languages.
- Exceptional time management, organisational, and planning skills, ensuring tasks are completed efficiently and deadlines are met.
- Keen attention to detail in reporting and administration, minimising errors and ensuring accuracy in all tasks.
- Process-driven mindset, focusing on optimising workflows and enhancing operational efficiency.
- Strong interpersonal skills and the ability to build and maintain positive client relationships.
- Tenacious approach to working within strict deadlines, ensuring tasks are completed accurately and on time.
- Proactive self-starter with high energy and a strong commitment to achieving team and organisational goals.
- Demonstrated initiative and willingness to engage in a diverse range of tasks, contributing positively to the overall team effort.
- IT literacy with experience using CRM and Accounts systems, showcasing technical proficiency in relevant software tools.
- This role requires a candidate who not only possesses strong administrative and customer support skills but also demonstrates initiative, excellent communication abilities in both Danish and English, and a commitment to maintaining high standards in all aspects of sales support and administration.