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Customer Service & Credit Control Administrator - Danish speaking

  • Location:

    London – Central

  • Sector:

    Admin / Secretarial / Office Support

  • Job type:

    Temporary

  • Salary:

    £15.50 per hour

  • Contact:

    Sarah Mustafa

  • Contact email:

    sarah.mustafa@gordonyates.co.uk

  • Contact phone:

    02074944466

  • Job ref:

    1475986

  • Published:

    9 months ago

  • Expiry date:

    2023-11-23

Customer Service & Credit Control Administrator needed for a 2 month WFH contract. This role is paying £15.50 per hour, 5 days a week. Fluent Danish and English.

Main Purpose of Role:
To provide crucial administrative support to the Sales Team, ensuring seamless customer interactions and accurate processing of sales-related information. This involves updating the Customer Relationship Management (CRM) system, handling customer service inquiries, invoicing, and collaborating closely with the Operations Team. The role demands a proactive and detail-oriented approach to guarantee timely and efficient sales operations. Fluency in both Danish and English languages is essential to effectively communicate with clients and colleagues.

Key Responsibilities:
  • Assist the Sales Team with various administrative tasks, ensuring smooth workflow and efficient operations.
  • Update and maintain the CRM system with accurate and relevant customer and sales data.
  • Respond to general customer service inquiries via phone and email, providing prompt and helpful assistance in both Danish and English.
  • Generate and manage invoices and credit notes, maintaining meticulous records of financial transactions.
  • Follow up on payment details and payments within strict deadlines to ensure timely processing.
  • Initiate enrolment emails and conduct follow-up calls to confirm receipt and understanding of crucial information.
  • Collaborate closely with the Operations Team at the UK Training Centre, fostering effective teamwork and communication.
Knowledge/Experience
  • Prior experience in office-based customer support and administration, demonstrating a strong understanding of sales processes and customer interactions.
  • Proficiency in using CRM systems and Accounts software, ensuring accurate data entry and efficient financial transactions.
  • Fluent in both Danish and English, with excellent verbal and written communication skills in both languages.
Skills/Qualifications
  • Exceptional time management, organisational, and planning skills, ensuring tasks are completed efficiently and deadlines are met.
  • Keen attention to detail in reporting and administration, minimising errors and ensuring accuracy in all tasks.
  • Process-driven mindset, focusing on optimising workflows and enhancing operational efficiency.
  • Strong interpersonal skills and the ability to build and maintain positive client relationships.
Behaviours/Competencies
  • Tenacious approach to working within strict deadlines, ensuring tasks are completed accurately and on time.
  • Proactive self-starter with high energy and a strong commitment to achieving team and organisational goals.
  • Demonstrated initiative and willingness to engage in a diverse range of tasks, contributing positively to the overall team effort.
  • IT literacy with experience using CRM and Accounts systems, showcasing technical proficiency in relevant software tools.
  • This role requires a candidate who not only possesses strong administrative and customer support skills but also demonstrates initiative, excellent communication abilities in both Danish and English, and a commitment to maintaining high standards in all aspects of sales support and administration.