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Customer Service Advisor- Southampton

  • Location:

    Other Locations

  • Sector:

    Admin / Secretarial / Office Support

  • Salary:

    £13 per hour

  • Contact:

    Sarah Mustafa

  • Contact email:

    Sarah.Mustafa@gordonyates.co.uk

  • Contact phone:

    02074944466

  • Job ref:

    1494770

  • Published:

    about 1 month ago

  • Expiry date:

    2024-02-21

Customer Service Advisor needed in Southampton full time paying £13 per hour. 
 
We are recruiting for a Customer Service Advisor in Southampton, full time (37.5 hours) working from 08:30- 5 Monday- Friday. This role is temporary to permanent. 
 
Basic DBS desirable or one will need to be performed to start the role. 
 
 
WHO WILL YOU BE WORKING FOR?
Our client is a UK-wide training and education organization, providing professional qualifications in a range of expert fields.

WHAT WILL YOU BE DOING?
  • Provide an excellent front of house experience for all students and visitors
  • Build close relationships with students, maintain excellent product knowledge, and use this to advise students on their options
  • Cover reception as part of a rota
  • Maintain up-to-date and relevant student contact details
  • Undertake general administration tasks
  • Invigilating computer based exams (full training given) 
  • Ensure the reception area is kept clear and tidy, including maintaining brochure display stands with up to date brochures
  • First point of contact for facilities/building issues that arise
  • Provide classroom support including room set up, furniture configuration changes
  • Active housekeeping and constant monitoring to ensure that standards are maintained at all times
ABOUT YOU
  • A proven record in providing exceptional levels of customer service
  • Must take ownership of issues and associated responsibility for completing a task
  • Well organised and self-disciplined with ability to prioritise under pressure
  • Able to work in a team and independently
  • Attention to detail with great time management
  • Ability to build a strong internal work
  • Excellent communication skills