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Customer Service Advisor

  • Location:

    Other Locations

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £25-30K Basic, +20% Bonus, great package

  • Contact:

    Joe Grace

  • Contact email:

    joe.grace@gordonyates.co.uk

  • Contact phone:

    0207 479 7539

  • Job ref:

    1524784

  • Published:

    17 days ago

  • Expiry date:

    2024-06-05

INTRODUCTION
Our client is an ambitious growing interiors brand with an emphasis on product and design excellent.  They have a longstanding UK presence and global operations employing over 500 staff.  Their business engages with a variety of businesses and consumers offering a fantastic customer experience.
  
TITLE
Customer Service Advisor
  
LOCATION
Coventry office (office-based role)
  
THE JOB ROLE
The Customer Service Advisor role is a key part of our client’s sales and marketing operation.  The role entails:
  • Reacting to incoming customer enquiries, new orders and ongoing sales projects
  • Providing product and technical information, working with experienced colleagues to provide advice and guidance.
  • Managing CRM and database records, ensuring processes are efficient.
  • Day-to-today involvement in the efficient management of the sales and customer support office.
  • Contributing ideas and energy to support improvements in operations.
THE PERSON NEEDED
For the Customer Service Advisor role, our client is looking for these key skills:
  • Prior experience in a similar role i.e. customer service, customer support, customer success.
  • Confidence in managing customer queries, processing orders and meeting deadlines.
  • Excellent verbal and written communication skills.
  • The desire to contribute to a knowledgeable, professional, positive and supportive team.
THE REWARDS
£25-30K Basic salary (doe) + team bonus of up to 20%
Pension, Bupa healthcare, 25 days leave pa.
  
IF YOU MEET THE REQUIRED EXPERIENCE – APPLY NOW
Our client is ideally looking to interviews during May.  If you feel you meet the requirements above, please send your CV today.
  
  
Key terms: customer service, customer service advisor, customer services, customer support, customer success, internal account manager, internal sales, office-based sales, West Midlands, Warwickshire, Coventry, Birmingham, Solihull, Royal Leamington Spa, Rugby, Lutterworth, Nuneaton, Bedworth, Kenilworth