We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.
This position is initial a 12 month fixed term contract.
Who you will be working for?
Our Client is a membership organisation located in the City. They are a diverse, engaging and inclusive employer.
What will you be doing?
As Customer Service Advisor you will act as the first point of contact for students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
In addition, you will:
- Be the first point of resolution for all customer and member related enquiries.
- Provide customers and members with advice and guidance on next steps and their ongoing journey with upselling and cross selling training, qualifications, events and flagship conferences.
- Developing and maintaining excellent communications with other teams to ensure a coordinated approach to all commercial activities.
- Provide support to the Membership Journey Team with assessing applications for student membership, new Associates and Fellows, administering exemptions, handling renewals and upgrades and removals from the register of members.
- Record all customer interaction on the internal CRM.
- Process payments for conferences and events.
- Deal with student queries relating to study and exams.
- Undertake welcome calls to assist onboarding and retention.
- Proactively undertake appropriate follow-up activity to support conversion and retention.
- Actively promote benefits of membership including access to local branches and events.
- Support promotion opportunities and declarations.
- Take payments for memberships and subscriptions.
- Any other reasonable related and required duties.
You will need to have relevant experience within a similar position, problem solving, administering and responding to customer enquiries. You will need to have a positive outlook and an unflappable approach to your work.
You will also need:
- Experience using a CRM.
- Experience operating on the phone, with a track record of success in developing customer relationships
- Excellent listening and questioning skills
- To be computer savvy.
- To be a proactive team player with a customer first, collaborative and solution focused approach
- Exceptional communication skills, both written and verbal.
- Excellent communication skills, both written and verbal.
The Customer Service Advisor is a 12 month fixed term contract opportunity. The working hours are 9am-5pm Mon-Fri with some hybrid working (1 days from home - Friday). The applicable salary is up to £24,150pa (dependent on experience) and increases following a successful probation period.
Please click to apply below.