Back to job search

Customer Service Advisor

  • Location:

    London – City of London

  • Sector:

    Admin / Secretarial / Office Support, Customer Service

  • Job type:

    Contract

  • Salary:

    £20000 to £24150

  • Contact phone:

    Pauline Francis

  • Contact email:

    pauline.francis@gordonyates.co.uk

  • Contact phone:

  • Job ref:

    1CustomerService

  • Published:

    3 months ago

  • Expiry date:

    2024-06-06

Customer Service Advisor

We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.

This position is initial a 12 month fixed term contract.

Who you will be working for?
Our Client is a membership organisation located in the City. They are a diverse, engaging and inclusive employer.

What will you be doing?
As Customer Service Advisor you will act as the first point of contact for students, members, employers, and customers, ensuring a first class and personalised experience is delivered. 

In addition, you will:
  • Be the first point of resolution for all customer and member related enquiries.
  • Provide customers and members with advice and guidance on next steps and their ongoing journey with upselling and cross selling  training, qualifications, events and flagship conferences.
  • Developing and maintaining excellent communications with other teams to ensure a coordinated approach to all commercial activities.
  • Provide support to the Membership Journey Team with assessing applications for student membership, new Associates and Fellows, administering exemptions, handling renewals and upgrades and removals from the register of members.
  • Record all customer interaction on the internal CRM.
  • Process payments for conferences and events.
  • Deal with student queries relating to study and exams.
  • Undertake welcome calls to assist onboarding and retention.
  • Proactively undertake appropriate follow-up activity to support conversion and retention.
  • Actively promote benefits of membership including access to local branches and events.
  • Support promotion opportunities and declarations.
  • Take payments for memberships and subscriptions.
  • Any other reasonable related and required duties.
About you:
You will need to have relevant experience within a similar position, problem solving, administering and responding to customer enquiries.  You will need to have a positive outlook and an unflappable approach to your work.

You will also need:
  • Experience using a CRM.
  • Experience operating on the phone, with a track record of success in developing customer relationships
  • Excellent listening and questioning skills
  • To be computer savvy.
  • To be a proactive team player with a customer first, collaborative and solution focused approach
  • Exceptional communication skills, both written and verbal.
  • Excellent communication skills, both written and verbal.
What’s in it for you?
The Customer Service Advisor is a 12 month fixed term contract opportunity.  The working hours are 9am-5pm Mon-Fri with some hybrid working (1 days from home - Friday). The applicable salary is up to £24,150pa (dependent on experience) and increases following a successful probation period.

Please click to apply below.