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Customer Service Advisor 18th Dec Start - Birmingham

  • Location:

    Birmingham

  • Sector:

    Admin / Secretarial / Office Support

  • Job type:

    Temporary

  • Salary:

    £12 per hour

  • Contact:

    Sarah Mustafa

  • Contact email:

    sarah.mustafa@gordonyates.co.uk

  • Contact phone:

    02074944466

  • Job ref:

    1482616

  • Published:

    3 months ago

  • Expiry date:

    2023-12-18

Customer Service Advisor needed in Birmingham. This role is paying £12.00 per hour and starts 18 December.

Initially for the first few days, you will cover the core hours and be trained on closing the building. You will be required to cover 1pm -9pm Monday -Thursday (eventually this will be shared amongst the team). You will be expected to work 5 days out of 7. 
  
Hours - any shifts between these times
Monday – Thursday, 8am – 9pm
Friday, 8am – 6pm
Sat/Sun, 8.30am – 6pm

WHO WILL YOU BE WORKING FOR?
Our client is a UK-wide training and education organization, providing professional qualifications in a range of expert fields.

WHAT WILL YOU BE DOING?
  • Provide an excellent front of house experience for all students and visitors
  • Build close relationships with students, maintain excellent product knowledge, and use this to advise students on their options
  • Cover reception as part of a rota
  • Maintain up-to-date and relevant student contact details
  • Undertake general administration tasks
  • Ensure the reception area is kept clear and tidy, including maintaining brochure display stands with up to date brochures
  • First point of contact for facilities/building issues that arise
  • Provide classroom support including room set up, furniture configuration changes
  • Active housekeeping and constant monitoring to ensure that standards are maintained at all times
ABOUT YOU
  • A proven record in providing exceptional levels of customer service
  • Must take ownership of issues and associated responsibility for completing a task
  • Well organised and self-disciplined with ability to prioritise under pressure
  • Able to work in a team and independently
  • Attention to detail with great time management
  • Ability to build a strong internal work
  • Excellent communication skills