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Client Service Executive

  • Location:

    London – Central

  • Sector:

    Admin / Secretarial / Office Support

  • Job type:


  • Salary:

    £14.00 per hour

  • Contact:

    Sarah Mustafa

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


Client Services Executive needed in London on a temporary basis. This role is paying £14 per hour and starts ASAP. This roles requires an Enhanced DBS but one can be run if successful.
Our client is a UK-wide training and education organization, providing professional qualifications in a range of expert fields.
  • Manage client administration and service support within prescribed timelines, this will include but not be limited to:
    • Processing records on all systems
    • Responding to student and client enquiries, processing orders, processing transfers, organising mock examinations, invoicing, reporting to clients, students and internal stakeholders, tracking monthly revenue and reporting same to internal stakeholders
    • Pro actively support clients/students eg. Assistance when re-sitting exams, congratulate successful exam passes particularly when multiple attempts, tutor 1:1, obtaining performance reports from examining body, assisting with log-on queries in respect of online support systems
    • Pro actively provide client feedback/notify Business Development Managers and Account Managers of all positive feedback and issues/areas of client concern
    • Work closely and actively with Service Delivery Manager, to ensure SLAs are met and provide the provision of consistent excellent service.
    • Maintain strong client relationships through regular close account management which will include telephone and email communication
  • Meet own, team and department Service Levels and Key Performance Indicators
  • Providing regular support/absence back up to colleagues as directed by the Team Manager
  • Attend functions, including opening evenings, open days, client visits, student and corporate client events
  • Assist in MI reports – Intermediate to Advanced Excel levels desirable
  • Effectively undertake any other duties as required by the Management Team
  • Excellent organisational skills and interpersonal skills with the ability to communicate at all levels
  • Good IT Skills (Excel, Microsoft Outlook, Word)
  • Able to work under pressure, sometimes to short deadlines
  • Must have strong attention to detail
  • Excellent communication skills, both verbal and written
  • Must be comfortable working within defined Key Performance Indicators and Service Levels
  • Passionate about client service with a positive approach to dealing with people
  • Proactive, highly motivated, and adaptable to change, as the company and industry in which they are based is very fast paced and competitive