Student Records Officer- London
Salary/Rate:£15.50 per hour
Job type:Temp
Town/City:London
County:London
Sector:Education
Job ref:1607279
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Meet Our Recruiter
About the Role
Student Records Officer needed in Central London. This role will start asap and is £15.50 per hour. This role is 3 months to begin with. This role is 9-17.30.
Key Responsibilities and Accountabilities
Maintaining the student records
Skills, knowledge, qualifications required for job
Key Responsibilities and Accountabilities
Maintaining the student records
- Monitoring and processing changes to the student record from staff, faculty and other departments within the University.
- Maintaining an accurate, central record of information relating to students including personal details, identification and qualifications documentation, correspondence etc and any changes to registration details.
- The accurate monitoring, management and reporting of interruptions of study, transfers, suspensions, withdrawals and more.
- Responding to student queries via our Case Management System (CMS – Salesforce) and email in customer centric and timely manner.
- Liaising with different departments, such as the Schools, Visa Compliance and Academic Quality, to resolve these queries.
- Creating and developing reports, using appropriate end user tools.
- Assisting with projects from time to time.
Skills, knowledge, qualifications required for job
- Knowledge of the Higher Education Sector
- Excellent attention to detail
- Administrative experience, preferably in the education sector
- Advanced knowledge of Microsoft Outlook, Word and Excel
- Problem-solving skills
- Strong organisational skills with the ability to successfully multi-task
- Ability to work effectively under pressure
- Proactive, with the ability to work within a team
- Self-motivated with an ability to thrive under pressure
- Customer-focused with the ability to communicate at all levels with internal and external stakeholders
- Good track record of GDPR compliance
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