Student Records Officer- London

Salary/Rate:£15.50 per hour
Job type:Temp
Town/City:London
County:London
Sector:Education
Job ref:1607279
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Meet Our Recruiter

Sarah Mustafa
Sarah Mustafa
Director / Temp Team Recruitment Consultant

About the Role

Student Records Officer needed in Central London. This role will start asap and is £15.50 per hour. This role is 3 months to begin with. This role is 9-17.30. 

Key Responsibilities and Accountabilities

Maintaining the student records

  • Monitoring and processing changes to the student record from staff, faculty and other departments within the University.
  • Maintaining an accurate, central record of information relating to students including personal details, identification and qualifications documentation, correspondence etc and any changes to registration details.  
  • The accurate monitoring, management and reporting of interruptions of study, transfers, suspensions, withdrawals and more.
Student Queries
  • Responding to student queries via our Case Management System (CMS – Salesforce) and email in customer centric and timely manner.
  • Liaising with different departments, such as the Schools, Visa Compliance and Academic Quality, to resolve these queries.
Reporting & Projects
  • Creating and developing reports, using appropriate end user tools.
  • Assisting with projects from time to time.

Skills, knowledge, qualifications required for job
  • Knowledge of the Higher Education Sector   
  • Excellent attention to detail 
  • Administrative experience, preferably in the education sector   
  • Advanced knowledge of Microsoft Outlook, Word and Excel   
  • Problem-solving skills   
  • Strong organisational skills with the ability to successfully multi-task   
  • Ability to work effectively under pressure   
  • Proactive, with the ability to work within a team   
  • Self-motivated with an ability to thrive under pressure   
  • Customer-focused with the ability to communicate at all levels with internal and external stakeholders
  • Good track record of GDPR compliance 

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