Customer Operations Executive- Manchester

Salary/Rate:£14 per hour
Job type:Temp
Town/City:Manchester
County:Lancashire
Sector:Education
Job ref:1607306
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Meet Our Recruiter

Sarah Mustafa
Sarah Mustafa
Director / Temp Team Recruitment Consultant

About the Role

Customer Operations Executive needed in Manchester. This role will start asap and is £14 per hour. This role is 3 months to begin with.

Key Responsibilities and Accountabilities

Customer Support & Programme Administration
  • Process bookings and assist customers in securing professional development courses.
  • Ensure a smooth setup of online and in-person programmes.
  • Keep customer records accurate and up-to-date, ensuring easy access to schedules, attendance, and certificates.
  • Maintain calendars and reminders.
Customer Communication & Engagement
  • Be the first point of contact for customer enquiries, providing friendly and knowledgeable assistance via phone and email.
  • Send timely course reminders, joining instructions, and follow-ups to ensure an excellent experience.
  • Generate and distribute customer certificates upon programme completion.
  • Processing payments from customers who are booked onto the PD courses
Relationship Management & Collaboration
  • Build strong relationships with customers, ensuring their professional development journey is smooth and rewarding.
  • Work closely with internal teams
  • Ensure high-quality service.
Skills, knowledge, qualifications required for job
  • Strong organisational and time management skills and takes ownership of workload.
  • Maintains a consistently high level of accuracy and exceptional attention to detail.
  • Communicates clearly and professionally, both verbally and in writing.
  • Displays proficiency in Microsoft Office packages, including Word, Excel, Outlook, and 365.
  • Works effectively within a team and embraces collaboration.
  • Can establish and cultivate robust relationships with essential stakeholders.
  • Works independently with minimal daily supervision.
  • Adopts an agile mindset and readily adapts to last-minute changes

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