Customer Operations Executive- Manchester

Customer Operations Executive needed in Manchester. This role will start asap and is £14 per hour. This role is 3 months to begin with.

Key Responsibilities and Accountabilities

Customer Support & Programme Administration

• Process bookings and assist customers in securing professional development courses.
• Ensure a smooth setup of online and in-person programmes.
• Keep customer records accurate and up-to-date, ensuring easy access to schedules, attendance, and certificates.
• Maintain calendars and reminders.

Customer Communication & Engagement

• Be the first point of contact for customer enquiries, providing friendly and knowledgeable assistance via phone and email.
• Send timely course reminders, joining instructions, and follow-ups to ensure an excellent experience.
• Generate and distribute customer certificates upon programme completion.
• Processing payments from customers who are booked onto the PD courses

Relationship Management & Collaboration

• Build strong relationships with customers, ensuring their professional development journey is smooth and rewarding.
• Work closely with internal teams
• Ensure high-quality service.

Skills, knowledge, qualifications required for job

• Strong organisational and time management skills and takes ownership of workload.
• Maintains a consistently high level of accuracy and exceptional attention to detail.
• Communicates clearly and professionally, both verbally and in writing.
• Displays proficiency in Microsoft Office packages, including Word, Excel, Outlook, and 365.
• Works effectively within a team and embraces collaboration.
• Can establish and cultivate robust relationships with essential stakeholders.
• Works independently with minimal daily supervision.
• Adopts an agile mindset and readily adapts to last-minute changes