Case Study: Building a Seamless Temp Workforce for UK Exams
Overview
A leading UK-based education provider relies on a large-scale, highly responsive temp workforce to support thousands of students sitting exams across 12 cities. With every shift, they need dependable, DBS-cleared staff who can be deployed quickly and consistently nationwide.
Our Brief
During peak examination periods, over 150 invigilators and exam staff work simultaneously across different locations and shift patterns - each of whom must be qualified, DBS-checked and fully briefed. With so much at stake, the client required a seamless operation with 24/7 support to handle last-minute changes and keep all centre managers, shift leads, and exam officers in the loop.
Our Approach
To deliver consistent quality at scale, we:
- Ran year-round recruitment and compliance checks to maintain a live pool of qualified, exam-ready temporary workers.
- Developed bespoke internal systems to manage, amend and track hundreds of active bookings in real time.
- Hired and trained dedicated internal support staff to handle volume, provide rapid response, and guarantee exceptional service delivery.
Impact
*for every assignment, we have backup temps available in case of dropouts.
What the client had to say:
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