Programme Administrator

Our client is seeking an individual with exceptional Administrator/Coordinator 
We are looking for an enthusiastic individual to join their team as a Temp Accreditation Unit Administrator whilst the client recruits perm;
Regents Park- Hybrid working. £15-15.50 an hour 
Perm £25,958 

Previous experience within a similar and fast paced administrative position would be essential.

This role is a temp -Perm 
  
Who will you be working for?

Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK.
This role is based in their London Office; Regents Park 
  
What will you be doing? 

• Assist clinicians with enquiries relating to certification and/or accreditation, making clear the benefits of certification/ accreditation.
• Organise accreditation assessments and process applications and results.
• Update other team members on the progress of assessments during weekly meetings and escalate queries appropriately.
• Assist team with administrative duties relating to quality improvement projects.
• Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service.
• Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, assisting users to navigate various web tools, resetting passwords and/or setting up new users.
• Contribute to writing website copy, guidance materials and blogs.
• Minute taking at governance meetings.
• Proactively work with clinical leads in reviewing and closing actions after each governance meeting.

You will need: 
Essential

• Customer service experience.
• Experience in handling customer queries, both written and verbal.
• Experience of assisting with the planning and coordination of effective meetings and events.
• Experience of working on committee-style meetings including writing high quality minutes of meetings.
• Demonstrable experience of engaging and communicating with stakeholders effectively.
• Experience in analysing data to produce reports using Microsoft Office
• Experience of working on multiple projects or workstreams at one time.

  
Desirable

• Experience of administration in a healthcare or related context.
• Experience in digital communication and working with social media.