Membership Engagement Administrator

Membership Engagement Administrator
We are currently recruiting for a Membership Engagement Administrator to start immediately for 6 months - to maybe Perm. This role is hybrid, paying £17-19 /hour 

THE ROLE
This role provides a world-class customer service experience to fellows, members, stakeholders and non-members.

WHAT WILL YOU BE DOING?
Membership Management and Engagement

• Provide a world-class customer service experience to our membership and other people who contact us
• Champion the improvement of customer service and satisfaction via the effective handling and logging of all enquiries that are received through multiple channels: phone, multiple inboxes, activities logged on the CRM etc.
• Have a full understanding of the membership categories, the options to change memberships and the membership engagement ‘touch points’ throughout the membership journey
• Provide administrative support for eliciting member feedback and ideas on College work and activities, which will be used to improve future engagement and strategy. This includes administration for the Membership Engagement Panel.

Relationships

• Work to eliminate all processes which do not add value and be willing to suggest areas of improvement regarding membership experience and engagement
• Clearly communicate updates / handover of tasks as and when required with other team members

Regulation and Information Governance

• Work in a fully compliant way with the Data Protection Act (2018), equality laws and financial statute
• Understand, keep up-to-date and adhere to BACS regulations

ABOUT YOU

• Proven experience of working in a similar function, such as membership, customer service role, marketing or within a professional membership organisation
• Experience of data handling, including sensitive data and processing financial payments
• Experience of using a CRM system
• Ability to identify issues / problems and come up with proposed solutions

Understanding of data protection laws