Membership and Communications Manager

Our client is an historic City firm with firm roots in a fascinating industry and a dedication to charity. Based in prestigious, beautiful headquarters near the River Thames it hosts many Member events and is also available for commercial and private hire.

This is a varied, responsible and forward-looking role requiring a broad and up-to-date range of skills. The Membership & Communications Manager will play an important part in the Company's continued operation and evolution, particularly managing activity across membership, events and communications utilising its modern, cloud-based integrated platforms. The role requires a high level of attention to detail and a strong understanding of the Company and its workings. Excellent communication and organisational skills are essential, together with strong interpersonal qualities and the ability to work well with a wide range of people and personalities.

Key Skill Sets Required:
IT and Systems experience

• Working with communication platforms
• Membership management
• Event planning
• Data management
• Administration
• Collaboration/sharing solutions

  
Key Responsibilities
The role specifically covers three key areas of Company activity – Membership, Events and Communications – with a high level of crossover between the three and extends into additional miscellaneous areas.
  
  
1. Membership
  
The Membership & Communications Manager will be a principal point of contact for members and prospective members and will oversee the administration of the Company's membership processes.
  
Responsibilities include:
  

• Act as the main point of contact for day-to-day membership enquiries, providing a friendly, helpful and personalised service. Maintain the Company’s membership management system and accurate member records, support members with access to their online profiles, and ensure that membership information on the Company website remains current. Manage the membership application process from initial enquiry through to completion, including documentation, initial video interviews and liaison with candidates, proposers, seconders and parent sponsors, ensuring applications comply with current requirements. Develop and maintain a thorough understanding of the rules and guidelines governing the Company membership and the Freedom of the City of London, providing guidance to members and applicants as appropriate. Act as Secretary to the Membership Committee, arranging 4 meetings per annum with associated requirements, preparing agendas and papers, taking minutes and presenting relevant membership information, data and completed applications to the Committee. Review and adjust membership sections periodically to maintain an appropriate balance of numbers.

  
2. Communications
  
Responsible for key internal communications with members and to help ensure that the Company communicates clearly, consistently and effectively.
  
Responsibilities include:
  
Managing the ongoing maintenance and development of the Company website, ensuring that content is accurate, current and relevant. Producing the Company’s monthly newsletter, coordinating and editing contributions and ensuring that members are kept informed about relevant Company news, events and activities. Helping raise awareness among members and external audiences of the work and impact of the Company. Leading the planning, coordination and production of the Company’s Annual Review, working with colleagues and external contributors as appropriate.

3. Events
  
The role plays an important part in the administration and delivery of the Company’s programme of member events.
  
Responsibilities include:
  
Planning and coordinating Company events in conjunction with colleagues and other relevant parties, including the provision of accurate and timely event information for planning meetings. Manage the end-to-end administration of events through the Company’s online event-management system, including event set-up, invitations, registration forms, ticketing, payments and member and guest responses, ensuring accurate records and effective integration with the website and finance systems. Liaising with and briefing guests, speakers and other participants as necessary. Producing seating plans for major events, drawing on knowledge of the membership and accommodating specific requirements where possible. Liaising with team captains regarding sporting events and member registrations. Creating and managing additional or ad hoc events as required.

Interview timeline/ start date
Interviews are scheduled for w/c 19 November with the successful candidate starting in the new year, to ensure a thorough handover with the current incumbent.

Salary and Benefits
The post attracts a salary of approximately £40-55k per annum (dependent on experience) for a basic 35-hour week, with occasional evening duties as required by the Hall and Company programmes.  The role is principally office based but an element of flexible working (up to 2 days working from home) is also negotiable.
Benefits include a generous contributory pension scheme (10% of basic salary plus an additional matched contribution of up to 5%), up to 30 days’ annual holiday, full Christmas closure, private medical and dental cover, and life insurance.