Centre Team Leader

Centre Team Leader

Stratford, East London | £33,000 per annum | 6-Month Fixed-Term Contract
40 hours per week | Shift rota across Monday to Sunday

We are recruiting for a Centre Team Leader to join a well-established examinations and assessment provider at its busy centre in Stratford, East London.

This is a fantastic opportunity for someone with strong customer service, administration and organisational skills who enjoys working with people, maintaining high standards and supporting the smooth running of a busy environment.

You don't necessarily need previous experience within examinations or assessments. We would welcome applications from candidates with backgrounds in retail, hospitality, customer service, leisure, reception or similar customer-facing environments, particularly those who have supported or supervised teams.

Full training will be provided.

What will you be doing?
Working closely with the Centre Manager, you will help ensure the centre operates efficiently, delivers excellent customer service and maintains the highest standards of security and compliance.

Your responsibilities will include:

• Supporting the day-to-day running of a busy examinations centre.
• Providing duty management cover in the Centre Manager's absence.
• Delivering excellent customer service to candidates and other visitors.
• Handling enquiries, resolving issues and responding professionally to complaints.
• Supporting the training, coaching and development of centre colleagues.
• Ensuring operational procedures, security checks and compliance requirements are followed.
• Completing checks on identification documents, candidate records and examination information.
• Assisting with daily reporting, administration and accurate record-keeping.
• Ensuring facilities, equipment and systems are ready for examination sessions.
• Recording incidents, identifying potential risks and escalating concerns appropriately.
• Supporting local marketing initiatives and activities to increase awareness of the centre.
• Working collaboratively with colleagues to maintain a professional, welcoming and well-organised environment.

What are we looking for?
We are particularly interested in candidates who are confident, approachable, highly organised and able to maintain excellent standards in a busy customer-facing environment.
Ideally, you will have:

• Strong customer service experience, ideally within a busy operational environment.
• Previous experience supporting, supervising, coaching or training colleagues.
• Excellent communication and interpersonal skills.
• Strong organisational skills with excellent attention to detail.
• Confidence dealing with different personalities and handling challenging situations professionally.
• Good IT skills, including Microsoft Word, Excel and email.
• The ability to follow procedures carefully and maintain accurate records.
• A proactive, hands-on approach and willingness to support colleagues.
• The ability to prioritise workloads and remain calm under pressure.
• A commitment to maintaining confidentiality, security and compliance standards.

Experience within retail, hospitality, leisure, contact centres, education or other service-led environments would be particularly relevant.

Previous examinations experience is not essential, as full training will be provided.

Working hours and location:

• Location: Stratford, East London
• Salary: £33,000 per annum
• Contract: 6-month fixed-term contract
• Hours: 40 hours per week
• Working pattern: Shift rota across Monday to Sunday, as the centre operates seven days a week

Candidates must be comfortable working a rotating shift pattern, including weekends as required.

What's in it for you?
Alongside a salary of £33,000 per annum, you will be joining an established organisation that values its employees and promotes a supportive, inclusive working environment.

The organisation offers a range of employee benefits designed to support wellbeing, work-life balance and professional development, together with comprehensive training to help you succeed in the position.

Interested?
If you have a strong customer service background, enjoy working with people and are looking for a varied role where you can make a real difference, we would love to hear from you.

Apply today with your CV to be considered for this opportunity.
Please click on the link below to apply.