JAG Programme Administrator

JAG Programme Administrator

Our client is seeking an individual with exceptional Administrator/Coordinator 
We are looking for an enthusiastic individual to join their team as a Temp Accreditation Unit Administrator 
Starting immediately for 3 Months 

Liverpool- L7 3FA Hybrid working. £14.74-15.28 an hour depending experience 

Previous experience within a similar and fast paced administrative position would be essential.
  
Who will you be working for?

Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK.
This role is based in their Liverpool Office; The Spine 
   

The programme administrator will be responsible for administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit.

Providing administration for the accreditation programme

• Support services to register with the accreditation/ certification scheme, making clear the benefits of accreditation/certification.
• Organise accreditation assessments and process applications and results.
• Liaise with assessors, clinicians and services to administer all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high quality service is delivered.
• Update other team members on the progress of assessments during weekly meetings and escalate queries appropriately.

Coordinating training days and governance meetings

• Providing administration for training days, including booking venues and liaising with trainers, colleagues and delegates.
• Issuing invitations for training days and events, processing delegate registrations and maintaining up-to-date and accurate delegate lists.
• Preparing training material including packs and online documentation.
• Collating and reporting on feedback from training days and events.

Communications

• Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service.
• Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, supporting users to navigate various web tools, resetting passwords and/or setting up new users.

Financial responsibility

• Contribute to financial processes as per unit policies including raising of annual subscription invoices, processing invoices for payment, processing expense claims and processing other bills for travel, accommodation and teleconferences.

You will need: 
Essential

• Experience of assisting with the planning and coordination of effective meetings and events.
• Experience of supporting formal committee-style meetings including writing high quality minutes of meetings.
• Demonstrable experience of engaging and communicating with stakeholders effectively.
• Customer service experience  

Desirable

• Experience of administration in a healthcare or related context, such as the NHS 
• Understanding of confidentiality and data protection legislation including information governance.