Delivery Manager

Delivery Manager
Our client is looking for a Delivery Manager with experience to lead the successful delivery of client-facing technical projects across their portfolio. This is a client-facing role, not an internal product or transformation position. You will work directly with customers, owning delivery from onboarding through to launch.

You'll act as the primary point of contact for clients, ensuring projects are delivered on time, within scope, and aligned to business outcomes, while building strong, trusted relationships.

Who This Role Is (and Isn't) For
This role is for people who have:

• Delivered client-facing projects (e.g. SaaS, agency, consultancy environments)
• Managed external stakeholders and customers directly
• Owned delivery across multiple client accounts or implementations

This role is NOT suited to candidates whose experience is primarily:

• Internal digital transformation (e.g. within banks or large enterprises)
• Platform/product ownership without direct client interaction
• Internal stakeholder-only environments

 
Key Responsibilities

• Own end-to-end delivery of client projects from kick-off to launch
• Act as the primary client contact, managing communication, expectations, and delivery
• Coordinate cross-functional teams (engineering, product, design)
• Manage scope, timelines, risks, and budgets across multiple accounts
• Translate client requirements into actionable plans for delivery teams
• Drive accountability and ensure high-quality outcomes
• Identify opportunities to grow accounts and expand value.

 
Requirements & Qualifications

• Proven experience in a client-facing delivery role (SaaS, agency or consultancy)
• Strong track record of delivering external client projects, not just internal initiatives
• Excellent stakeholder management skills with external customers
• Comfortable managing multiple projects and priorities simultaneously
• Commercially aware and able to balance delivery with business outcomes
• Able to translate technical concepts for non-technical clients

 
What We Offer

• Competitive salary based on experience. Salary Range: £35,000 - £45,000
• Fully remote working, flexible working hours and remote work options.
• Opportunities for professional development and career growth.
• A supportive and collaborative team environment.
• Engagement in impactful projects with leading clients.
• Company laptop provided.
• Bonus for additional revenue generated.
• Two in-person fully funded and fun team meet-ups per year at our Leeds, UK, head office.

 
We're looking for someone who thrives in client-facing environments, enjoys building relationships, and takes ownership of delivering real outcomes for customers. If you are ready to take on a challenging and rewarding role in a fast-growing SaaS tech start-up, we would love to hear from you. Apply now to join our team and help our clients succeed!
 
You can apply directly for this role here:
https://careers.whitelabel-loyalty.com/apply/delivery-manager
 
Who We Are
White Label Loyalty is a fast-growing SaaS company transforming how brands engage and retain customers through loyalty. Since 2015, we've built a powerful loyalty technology platform that is trusted by some of the world's best-known brands.

Having established a strong market presence, we're now entering a significant scale-up phase. As we continue to win new clients and expand internationally, we're investing heavily in our technology, operations, and talent—creating exciting opportunities for people who want to help shape the future of the business.