Customer Service Advisor

CUSTOMER SERVICE ADVISOR
  
INTRODUCTION
Our client is quality-focused a growing UK manufacturer.  Supplying leading national and regional customers, they have developed a reputation for product and service excellence across the UK.  They now need an additional Customer Service Advisor based in their Midlands office.
  
LOCATION
Office-based sales role (M1 / Sutton-in-Ashfield / Alfreton)
Ideal commute from Mansfield, Rainworth, Ravenshead, Hucknall, Nottingham, Nuthall, South Normanton, Ilkeston, Heanor, Eastwood, Langley Mill, Ripley, Derby, Belper, Matlock, Chesterfield, or close.
  
THE ROLE
The Customer Service Advisor role is an office-based position, based in comfortable and professional modern offices, and takes responsibility for:

• Effectively supporting the day-to-day operations of the company’s customer interaction, orders and supply chain.
• Maintaining clear administrative records of customer activity (internal CRM and Excel) for reporting and compliance.
• When necessary, actively supporting customers to resolve new order queries, progress existing projects or deal with delivery challenges.
• Working closely with colleagues in operations, logistics and sales to ensure an excellent customer experience.
• Supported by an experienced leadership team, make a positive contribution to continually improve and develop an effective ops and customer support team.
• Full ongoing training and development given from day 1.

THE PERSON NEEDED
Our client is open to considering candidates from a wide range of customer contact backgrounds, but needs to see:

• Prior experience in a customer support, customer service, customer success, or similar role.
• Strong clear business communication skills – both verbal and written.
• Solid experience using Excel in a business environment.
• A desire to make a positive impact in a professional and friendly team.

THE REWARDS
£27,000 Basic salary +Year-end bonus
Full package, insurances, 25 days leave pa.
  
APPLY NOW!
If you fit the ‘person needed’ criteria above, please send your CV today!  My client is looking to start interviews ASAP.  Contact for this role – Joe Grace (0207 479 7539)

 
Key terms: sales support, customer support, customer services, customer service, customer support, customer success, customer service advisor, customer service manager, administrator, customer service administrator, Midlands, East Midlands, West Midlands, Derbyshire, Nottinghamshire, South Yorkshire, Sutton-in-Ashfield, Alfreton, Mansfield, Rainworth, Ravenshead, Hucknall, Nottingham, South Normanton, Nuthall, Ilkeston, Heanor, Eastwood, Langley Mill, Ripley, Derby, Belper, Matlock