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Programme Support Officer x 3 LONDON

  • Location:

    London – Central

  • Sector:

    Admin / Secretarial / Office Support

  • Salary:

    £12-12.50 per hour

  • Contact:

    Sarah Mustafa

  • Contact email:

    sarah.mustafa@gordonyates.co.uk

  • Contact phone:

    02074944466

  • Job ref:

    1176453

  • Published:

    26 days ago

  • Expiry date:

    2021-09-26

We are currently recruiting for a Programme Support Officer to work within an educational establishment located in London. This is an ongoing temporary position, paying £12.50 per hour (22k per year equivalent).
  
Who will you be working for
  
Our client is a highly successful and well recognised company specialising in training and education for professional qualifications in a range of expert fields. This private organisation has campuses located throughout the UK and is no stranger to global companies and ambitious students. A distinctive, supportive and welcoming culture makes this a highly sought after organisation to work for.
  
What will you be doing
  
  • Act as a point of contact for all queries and offer excellent customer service and issue resolution
  • Provide regular communication to learners regarding their programme of study, ensuring relevant and consistent messaging for all students
  • Coordinating, monitoring and tracking of progression of all key programme elements
  • Providing accurate reporting to management and other stakeholders
  • Working with key teams to ensure learners have appropriate access to timetables, virtual learning environment, library and other appropriate resources
  • Provide safeguarding support to students following policies and procedures
  • Monitor learner attendance and follow up in line with student engagement policy
  • Liaison with internal departments as necessary, to include: Client Services, Student Records, Examinations Office, Resourcing, Academic Administration and Faculty/Coaching teams.
  • Regular and accurate maintenance of appropriate programme information systems (e.g. SharePoint and Banner)
  • Ensure that accurate student records are maintained including achievement, progression, milestone tracking and learning support
  • Contribute to the development of appropriate programme systems and processes
  • Other activities as and when required by the school
  
About you
  
  • Customer service experience
  • Experience of working with multiple stakeholders
  • Experience of working within a service delivery environment working towards KPI’s and SLA’s
  • Demonstrable experience of commitment to improving service and customer satisfaction
  • Ability to coordinate complicated operational challenges
  • Excellent written communication skills
  • Excellent presentation skills
  • Excellent computer/IT skills
  • The ability to work well in a team and be collaborative
  • Good communication and active listening skills
  • Desirable - Experience of working in higher education, however other relevant industries of experience will also be considered
  • Desirable - Have a flexible and responsive approach to workload and the ability to proactively prioritise accordingly
  
                                      
What’s in it for you
  
This is a great opportunity to work for a well established educational institution. You will be joining a friendly team of professionals and provide support for an organisation who operate with great values at their core.