We are currently recruiting for a Programme Support Officer to work within an educational establishment located in London. This is an ongoing temporary position, paying £13.50 per hour.
  
Who will you be working for
  
Our client is a highly successful and well recognised company specialising in training and education for professional qualifications in a range of expert fields. This private organisation has campuses located throughout the UK and is no stranger to global companies and ambitious students. A distinctive, supportive and welcoming culture makes this a highly sought after organisation to work for.
  
What will you be doing

• Act as a point of contact for all queries and offer excellent customer service and issue resolution
• Provide regular communication to learners regarding their programme of study, ensuring relevant and consistent messaging for all students
• Coordinating, monitoring and tracking of progression of all key programme elements
• Providing accurate reporting to management and other stakeholders
• Working with key teams to ensure learners have appropriate access to timetables, virtual learning environment, library and other appropriate resources
• Provide safeguarding support to students following policies and procedures
• Monitor learner attendance and follow up in line with student engagement policy
• Liaison with internal departments as necessary, to include: Client Services, Student Records, Examinations Office, Resourcing, Academic Administration and Faculty/Coaching teams.
• Regular and accurate maintenance of appropriate programme information systems (e.g. SharePoint and Banner)
• Ensure that accurate student records are maintained including achievement, progression, milestone tracking and learning support
• Contribute to the development of appropriate programme systems and processes
• Other activities as and when required by the school

About you

• Customer service experience
• Experience of working with multiple stakeholders
• Experience of working within a service delivery environment working towards KPI’s and SLA’s
• Demonstrable experience of commitment to improving service and customer satisfaction
• Ability to coordinate complicated operational challenges
• Excellent written communication skills
• Excellent presentation skills
• Excellent computer/IT skills
• The ability to work well in a team and be collaborative
• Good communication and active listening skills
• Desirable - Experience of working in higher education, however other relevant industries of experience will also be considered
• Desirable - Have a flexible and responsive approach to workload and the ability to proactively prioritise accordingly