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Exam Centre Team Leader

Exam Centre Team Leader

We are seeking a Exam Centre Team Leader.
You will need experiences with team leadership, customer service and business planning support.

Who will you be working for?
Our client is a further education examinations provider. The work location is Croydon.

What will you be doing?
As Exam Centre Team Leader you will support with providing a high level of administration and maintaining customer service standards within the Centre. You will support all associated day-to day functions.  In addition, support the promotion of a secure and safe test environment, ensuring compliance with policies and procedures to maintain the security and integrity of the test. 

You will also:
  • Coaching, mentoring and training of centre staff.
  • Assist with centre checks (ID cans etc.).
  • Maintain administrative and marketing stock levels.
  • Ensure risks and incidences are recorded.
  • Support marketing planning, operational activities and special projects.
  • Provide duty management in the absence of the the Centre Manager.
About you:
This is a hands-on role where you will be supporting the Centre Manager and the test centre activity and productivity.  This position would suit someone who has worked within a similar position before or who has experiences within a similar role (for example having worked as retail manager/team leader, call centre manager/team leader etc.). 
You will have:
  • Experience mentoring/coaching/leading a team.
  • Experience within a customer service and administrative role.
  • Have excellent communication skills and the ability to liaise effectively with a wide range of people.
  • Good attention to detail and exceptional time management.
  • Enjoy building relationships and networking.
  • Strong IT skills.
  • Good communication both written and spoken.
What’s in it for you?
The Exam Centre Team Leader  is a permanent position paying a salary of up to £26,500pa (dependent on experience).  The position also offers exceptional benefits (pro-rata), such as Private medical, Life Assurance, Season loan ticket, free access to courses and more...

Are you keen to find out more?
Please click on the link below to apply.