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Ecommerce Assistant

  • Location:

    London - North

  • Sector:

    Retail

  • Salary:

    £23000 to £23979

  • Contact phone:

    Pauline Francis

  • Contact email:

    pauline.francis@gordonyates.co.uk

  • Contact phone:

  • Job ref:

    1110143

  • Published:

    22 days ago

  • Expiry date:

    2021-04-13

Ecommerce Assistant

My client is an exciting and edgy brand. They are a fast growing and fast moving FMCG company. Based in north London you will join a passionate and innovative team. 
  
You will be experienced within a customer service in an e-commerce department but will be able to bring creative ideas to the team and get involved with marketing campaigns.

Duties include
  • Picking and packing customer orders.
  • Working with internal applications and programmes.
  • use of excel and Google sheets.
  • Assisting customers with queries across a variety of channels including phone, email, online chat
  • Have an outstanding knowledge of products
  • Manage the CRM system
  • Maintain department reports
  • Assist with e-marketing campaigns
About you
  
  • Passionate about delivering first class customer service
  • Previous experience of working within an commerce team and similar role.
  • Analytical and numerical, competent with Excel
  • Experience with Shopify or other ecommerce platforms highly desired
  • Basic Adobe skills
  • Mailchimp experience
  • Experience of using CRM systems
  • Excellent written and verbal communication skills
  • Computer literacy essential.
  • A team spirited approach to your work
This is an excellent opportunity to work for a rapidly expanding company with exciting plans for the future.  Our client is offering a salary of up to £23,979pa (depending on experience) as well as benefits which include private healthcare, pension.