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E-Commerce Coordinator

  • Location:

    London - North

  • Sector:

    Admin / Secretarial / Office Support

  • Contact phone:

    Amy Bater

  • Contact email:

    amy.bater@gordonyates.co.uk

  • Contact phone:

  • Job ref:

    ECOM

  • Published:

    12 days ago

  • Expiry date:

    2021-03-16

This a newly created role within an expanding e-commerce team.  You will have both administrative and customer service expeirence  but will be able to bring creative ideas to the team and get involved with marketing campaigns.

Duties include
  • Assisting customers with queries across a variety of channels including phone, email, online chat
  • Have an outstanding knowledge of products
  • Manage the CRM system
  • Maintain department reports
  • Assist with e-marketing campaigns
  • Excellent career progression in a fast growing company and team 
About you
  • Passionate about delivering first class customer service
  • Previous experience of working within an e-commerce team
  • Analytical and numerical, competent with Excel
  • Understanding of Shopify
  • Basic Adobe skills
  • Mailchimp experience
  • Strong Excel skills
  • Experience of using CRM systems