Are you experienced in Customer Support aftersales and administration?
This could be the perfect opportunity for you – this new role will have you provide a high level of Customer support as part of a team.
If you have telephone-based Customer Service experience and an interest in interiors, we encourage you to apply to find out more.
Customer Support – salary £25,000-£28,000 pa plus benefits, Permanent, located in Dartford. Basic salary is dependent on experience.
Who will you be working for?
Our client is an established well-respected retail supplier with an entrepreneurial culture. Located in Dartford, you will join a team who are committed to developing further success.
What will you be doing?
Within this position you will be hands on yourself interacting with customers, discussing orders, technical enquiries, liaising with delivery agents and responding to enquiries via email, online and by telephone.
As Customer Support Consultant you will:-
- Respond to email and online enquiries in a timely manner
- Resolve customer complaints via phone, email, mail or social media
- Support with problem solving and
- Resolve product problems and complaints
- Recommend potential products or services
- Manage large amounts of incoming calls
- Generate sales leads
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Assist with placement of orders, refunds, or exchanges
- Handle product recalls
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Resolve customer complaints via phone, email, mail or social media
- High level of customer service and care
- Experience and/or an interest in interiors would be highly desired but not essential.
- Experience within a call or customer care centre (or similar) highly desired.
- Positive attitude and results driven approach.
- Ability to encourage others.
- Excellent written and verbal communication skills.
- The ability to work well under pressure.
- A team spirited approach to your work.
- Creative outlook, results driven attitude and innovative thinking.
In return for working within an innovative and dynamic company you will be rewarded for your hard work with brilliant working hours (9am-5pm), development and training in-house, discretionary 6 monthly salary reviews, occasional in-office perks (lunches, etc.), discretionary Christmas bonus’ and more…
Please click below to apply.