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Client Services Executive - London

  • Location:

    London – Central

  • Sector:

    Admin / Secretarial / Office Support

  • Job type:

    Temporary

  • Salary:

    £11.75 per hour

  • Contact:

    Sarah Mustafa

  • Contact email:

    sarah.mustafa@gordonyates.co.uk

  • Contact phone:

    02074944466

  • Job ref:

    1189737

  • Published:

    22 days ago

  • Expiry date:

    2021-11-02

We are currently recruiting for Client Services Executive. This is currently a temporary position to start immediately. The role is paying a competitive £11.75 p/h.
  
WHO WILL YOU BE WORKING FOR?
  
Our client is a UK-wide training and education organization, providing professional qualifications in a range of expert fields.
  
WHAT WILL YOU BE DOING?
  
  • Manage client administration and service support within prescribed timelines, this will include but not be limited to:
    • Processing records on all systems
    • Responding to student and client enquiries, processing orders, processing transfers, organising mock examinations, invoicing, reporting to clients, students and internal stakeholders, tracking monthly revenue and reporting same to internal stakeholders
    • Pro actively support clients/students eg. Assistance when re-sitting exams, congratulate successful exam passes particularly when multiple attempts, tutor 1:1, obtaining performance reports from examining body, assisting with log-on queries in respect of online support systems
    • Pro actively provide client feedback/notify Business Development Managers and Account Managers of all positive feedback and issues/areas of client concern
    • Work closely and actively with Service Delivery Manager, to ensure SLAs are met and provide the provision of consistent excellent service.
    • Maintain strong client relationships through regular close account management which will include telephone and email communication
  • Meet own, team and department Service Levels and Key Performance Indicators
  • Providing regular support/absence back up to colleagues as directed by the Team Manager
  • Attend BPP functions, including opening evenings, open days, client visits, student and corporate client events
  • Assist in MI reports – Intermediate to Advanced Excel levels desirable
  • Effectively undertake any other duties as required by the Management Team
ABOUT YOU
  • Excellent organisational skills and interpersonal skills with the ability to communicate at all levels
  • Good IT Skills (Excel, Microsoft Outlook, Word)
  • Able to work under pressure, sometimes to short deadlines
  • Must have strong attention to detail
  • Excellent communication skills, both verbal and written
  • Must be comfortable working within defined Key Performance Indicators and Service Levels
  • Passionate about client service with a positive approach to dealing with people
  • Proactive, highly motivated, and adaptable to change, as the company and industry in which they are based is very fast paced and competitive