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Call Centre Agent

  • Location:

    London - North

  • Sector:

    Customer Service

  • Salary:

    £8.50-£9 per hour

  • Job ref:

    586057

  • Published:

    about 2 months ago

  • Duration:

    Ongoing temp

  • Expiry date:

    26 Mar 00:00

Call Centre Agent
  
We are currently recruiting for several Call Centre Agents to start immediately. This position is situated in North West London.
  
Please only respond to this advert if you’re able to start work immediately. We cannot accommodate for notice periods or other prior commitments.

Pay structure

  
Rate: £8.50/hour for 3-month probation
  
Raising to £9.00/hour after 3 months
  
Regular pay reviews from then onwards.
  
28 days per year annual leave, plus 1 additional day per year, up to 31 days.
  
Time and a half paid for bank holidays
  
Bonus is based on attendance, quality and KPIs, but is subject to change.
  
Shifts:
  
5 shifts per week (approximately 40 hours)
  
Rotation: Mon – Sun – 5 shifts per week, on a rotation basis. 9 hour shifts with a 1-hour lunch break each day.
  
Hours:
  
Mon – Fri: 7am – 10pm
Sat: 8am – 10pm
Sun: 9am – 7pm
  
Agents must be able to commit to full time and full flexibility including the ability to work weekends.
Agents may not have leave booked or take leave within the first 3 months.
  
Who will you be working for?
  
As a Top 20 UK call centre business, our client has the depth of experience to offer a comprehensive range of options to businesses, each one designed to add real-time value business’s service offering.
  
What will you be doing?
  
  • To answer inbound telephone calls from customers across multiple campaigns.
  • Ability to work under pressure and achieve set campaign targets; 
About you
  
Person Specifications
  
  • Successful candidates must speak ENGLISH fluently with an understanding of Native Dialects.
  • Excellent communication skills articulate and confident with great telephone manner.  
How to apply

To apply for this position, please click on the ‘Apply’ button below.
Not ready to apply, or have some questions first?
Call or email me, Mehmet Yilmaz at Gordon Yates, to discuss in confidence.

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